Return Policy
Information
We cannot accept orders on international orders at this time.
Your satisfaction is our topmost priority – exchange is applicable for faulty/incorrect item within 7 business days from delivered date.
To ensure that such rare issue does not occur again, we require item to be returned to us for quality inspection.The product returned must be in original unused condition, with outer packaging intact, and in perfect saleable condition.Customers are strictly not eligible for refund or replacement under the following:
- You have purchased the wrong item or changed your mind- Damage occurred during the shipping process- Used and/or opened item- Clearance items which are on final sale For return/exchange, or refund, please email us at factoprofessional@gmail.com with images of product received, we will guide you from there.
When we received the returned item, exchange or refund (case by case basis) will be processed with purchased value excluding initial shipping costs.
Returned item must be in its original packaging which cannot be broken or in any way damaged. Otherwise, an exchange or refund will not be possible.
To ensure that such rare issue does not occur again, we require item to be returned to us for quality inspection.The product returned must be in original unused condition, with outer packaging intact, and in perfect saleable condition.Customers are strictly not eligible for refund or replacement under the following:
- You have purchased the wrong item or changed your mind- Damage occurred during the shipping process- Used and/or opened item- Clearance items which are on final sale For return/exchange, or refund, please email us at factoprofessional@gmail.com with images of product received, we will guide you from there.
When we received the returned item, exchange or refund (case by case basis) will be processed with purchased value excluding initial shipping costs.
Returned item must be in its original packaging which cannot be broken or in any way damaged. Otherwise, an exchange or refund will not be possible.